FREQUENTLY ASK QUESTIONS
How Can I Place An Order?
There are two ways to place an order. First, you can order with us through our website. Simply go to the appropriate product page and click on “Add to Cart” and follow the instructions.
Second, you can place your order over the phone with one of our agents at (02) 7092 8694
Do You Offer A Volume Discount?
Yes, if you do a lot of business with us, you can apply for a discount. For details and to apply for this discount, send an email to “[email protected]” or call us at (02) 7092 8694.
Do You Accept Credit Cards?
Yes, we accept all major credit cards: Visa, Mastercard, Discovery and American Express.
What forms of payment do you accept?
We accept all major forms of payment. For details and to pay with your credit card by phone, send an email to “[email protected]” or call us at (02) 7092 8694.
Do you offer graphic design services?
Yes, we offer graphic design services. For details and to get a quote, send an email to “[email protected]” or call us at (02) 7092 8694.
What kind of files do you accept?
Basically, we accept PNG, JPG, PSD and PDF files since they are easier to make ID cards with.
Do you do rush orders?
Yes, we do rush orders. With a small additional fee, our turn around time is reduced to 24 hours.
How can I cancel an order?
You can cancel your order by calling us at (02) 7092 8694 or sending us an email at “[email protected]”. If your order has already been shipped, it cannot be canceled and you will have to return the packages back to us for a full refund.